Is anybody else having problems ordering the Drawabox Pens on PayPal?
https://www.reddit.com/r/ArtFundamentals/comments/10oo01e/is_anybody_else_having_problems_ordering_the/
2023-01-30 00:47
Fighter156
So I recently decided to try getting the fineliners on PayPal, but for some reason I keep getting the "Something went wrong, return to merchant" error, and get sent back to the drawabox website. Is anyone else having this problem. For further information, I tried purchasing them as a guest since I don't have a PayPal, so could that be the reason why this is happening?
Uncomfortable
2023-01-30 03:13
We are still getting orders as usual so I don't expect it's an issue others are running into. That said, I'm going to give it a shot myself. When you get that error, at what part of the process does it occur? Can you describe the steps you end up following so I can reproduce it as accurately as possible?
Fighter156
2023-01-30 04:46
Thank you very much for taking the time to respond, u/Uncomfortable; the help is much appreciated!
And as for what I do, I go to the drawabox shop section with the pens (here), select the amount of pens I want, and then click on the "Buy Now" tab. It then takes me to the paypal login page (here for example), and I then click on the "Pay With Debit or Credit Card" button. I'm then instructed to input my email, and after I do, it takes me to the "Checkout" section of the transaction. I enter in all my information, uncheck the "Save info and create your PayPal account" as I don't want a PayPal account, double check it's correct, but the moment I hit the "Pay Now as Guest" option, it shows me the " "Something went wrong, return to merchant" error, and I'm sent back to the home page for Drawabox.
If other people have been successfully ordering, than maybe this really is just a me problem. And if so, apologies for wasting your time.
Uncomfortable
2023-01-30 15:16
I gave it a shot, but wasn't able to reproduce the issue. Sorry about that! If the issue continues to persist on your side, then there may be some other issue that we're unable to diagnose. Short of trying a different browser, it may not be something we can resolve.
If you decide to pick up pens from another retailer, there are some brands with different considerations listed in this section from Lesson 0.
Fighter156
2023-01-30 16:38
Okay, got it! Again, thank you for trying to help me fix this issue. I'll try and see if I can fix it on my own, and hopefully be able to order your pens sometime soon.